Know More About Hosted Contact Center VoIP Solutions

In this contemporary world, business and corporate houses are searching for various ways to increase their competitiveness in terms of lowering down the calling costs and improving the organizational proposition. As a matter of fact, the traditional telephone networks are designed to carry low-fidelity signals with a high level of reliability. Though they are very reliable for the audio communication, but are not suited to provide services for digital communication applications. Thanks to the new technology called VoIP- Voice over Internet Protocol for initiating ‘unified’ communication.

The voice over internet protocol allows the users to send & receive voice, data and images over a single IP network. Apart from this, the main attraction of hosted business VoIP services is its calling price. The calling price over this technique is minimal as packet switching technique is used in them. The VoIP solutions use packet-switched networks to facilitate non-real-time data using much less bandwidth. The advantages of internet telephony solutions include flexibility, efficiency, and scalability.

1.Flexibility: The hosted business VoIP services provides flexibility. As a matter of fact, these services can be used in a variety of configurations to suit a number of users, client/server application requirements and desired bandwidth.

2.Efficiency: The bandwidth is consumed when needed. Unlike traditional PSTN services, the service providers cover same network for carrying voice and data networks i.e. voice, video, fax, and data traffic. Furthermore, this increases the efficiency of the bandwidth, as many terminals on the same connection are shared with the network.

3.Scalability: In the hosted VoIP solutions, one can easily extend or add the telephone lines as per the demand of the organization.

These advantages help the users to save money and improve the organizational productivity. As per the statistics, more than 25 million small & medium businesses or SMBs are making use of VoIP services.

To improve the sales and market shares, contact centers have refined their marketing strategies. Considering this fact, VoIP contact center solutions have widened their scope in various sectors including telemarketing, e-mailing, instant messaging and online communication. With the application of hosted contact center VoIP solutions, the users or clients of business and corporate houses are able to grow instantly without spending much on the infrastructural enhancements. Moreover, with these services, the users enjoy freedom to locate and relocate anywhere across the globe.

To conclude, the business users or clients can enjoy the benefits of technical assistance or customer services at any time of the day, as and when required. Hence, it can be stated that hosted business VoIP solutions allow the users to enjoy long distance and international calling at discounted rates.

Social Media Marketing: A New Business Prime Mover

What Is Social Media Marketing?

Almost half of more than 2 billion people who regularly use the internet are addicted to Facebook. Using the social media outlets like this one has been a recent phenomenon, interlinking people through a cyberspace process. And this is the main reason why businessmen should consider social media marketing as a new prime mover of their business for them to hit ‘profit.’

Social media marketing is a process giving multiple benefits to business owners by way of using Facebook, Twitter, Pinterest, Google +, LinkedIn or Tumblr Accounts to promote brands of products and services. People are very much aware of these social media channels. For this reason, the business owners can expect an incredible increase of their sales volume that is denoting income.

Comparing it to the conventional way of promoting business brands, i.e. the use of televisions or radios, this newly-discovered method is more powerful in one way or another due to several factors such as:

1. No territorial boundary;
2. Greater market;
3. Lesser investment; and
4. Simultaneous promotional actions.

How Does This Prime Mover Work?

The first factor talks about the spatial aspect. Applying this technique does not put limitation on where should and where should not. There is no delineated and surveyed market territory where a particular business is only allowed to operate. The main medium is the internet and it penetrates almost every geographical line of the four hemispheres of the world.

The second factor emphasizes quantity. Try to imagine that in a traditional way of promotion, let say TV, it is only feasible to tap those people in a certain locality who are watching the primetime show with the advertisement of this product during commercial breaks. The difference now is that, it might be more doable to persuade more people simultaneously about particular brands through the social networking sites.

The third factor implies ‘money’ used in the promotion. Paying television networks needs big additional capital. However, opening a Facebook page is free. What is important is to learn about the dynamics of this promotional technique. In fact, there are people who are earning by opening a simple online store in FB.

The last factor elucidates time. Simultaneous action is indicated in this methodological application. Try to imagine that it is possible to have a lot of social media accounts. And instantaneously, it is probable to promote products and services using those accounts.

It is quite simple to analyse. The factors being considered are place, people, capital and time. No businessman will tend to neglect these aspects. They are the known as the business pillars. With the presence of social media networks, generating what a businessman calls ‘profit’ has a greater feasibility. Social media serve as the new prime mover of business.

Why OpenTaps Is Best for Small Business

OpenTaps is an all in all business solution for business organizations. It is an open source tool that is used as a combined source of ERP and CRM solutions for business houses. OpenTaps is free and enables multiple features and functionalities that a business house may require such as warehouse, inbuilt business intelligence solutions, e-commerce, point-of-sales, general ledger, customer management, accounting, mobility integration, and online store. This low cost ERP and CRM solution is integrated with several additional plugins like Google calendar, Microsoft Outlook, and mobile phone. Integrated with Apache OFBiz Foundation, this tool is flexible to use and customize.

There are four basic components in OpenTaps software that works hand in hand to operate all business processes. They are teamwork processes, unified database, operating process, and enterprise teams. These components work in a cyclic manner in order to connect the business processes with customers.

Features of OpenTaps:

The features of OpenTaps software are mentioned below:

  • It is a software that functions as a complete business solution including CRM and ERM systems in an organization.
  • It includes marketing, sales, accounting solutions along with managing all customer services.
  • Supports online and offline stores, and their catalogs, products, and categories.
  • It looks after cross-sells and up-sells of production within an organization.
  • Offers support to product management in various ways such as downloadable products, configurable products, physical products, variant products, and digital products.
  • It sets separate prices for groups and individuals.

Opentaps is one of the favorite ERP and CRM solutions for most of the small and mid-size companies. From the above discussion, it is evident that it provides a number of solutions besides ERP and CRM solutions. Given below are the reasons why it is opted by small enterprises.

  • It is an open source CRM plus ERP system. The small and mid-size business houses do not need to bear additional costs for integrating separate ERP or CRM solution for their business. Moreover, registration and downloading fees are also saved.
  • It is a very low price ERP CRM tool. This one solution facilitates small businesses to use all its features with also no fees. This helps them to fix their budget for business more efficiently.
  • It runs on an automated system. This feature helps business houses to save time and costs, and resources of the enterprise.
  • Runs and supports a dynamic system, since it is a real-time software. The solution can be accessed from anywhere and anytime on the web within the organization.
  • Offers proper security within an organization. It has a strong security plugin.
  • It is supported by an expert and skilled group and developers.

Digital Signage Solutions – Things to Consider Before You Start Using a Digital Signage Solution

As a startup company, you need to start building brand awareness by introducing the products and services that you are offering, and other information about your business. This is where everything starts, and it will determine the result that you will get from your company. Digital signage solutions are said to be the best way to promote companies, because it offers a lot of benefits that conventional static banners can’t provide. This article was written with the intention of helping you learn the things that you need to consider before you get digital signage solutions for your company.

The first and most important thing that you need to do is to allocate a particular amount that you will be spending for advertising your company. You also need to set the scale of the advertising campaign that you will be doing, because this will help you determine the digital signage solutions that your business needs. Digital solutions are more expensive compared to conventional static banners, so you need to know the amount that your company can afford.

Once you have the scale of advertising that your company needs, and the budget that you can afford, the next thing that you need to do is to find a reputable digital signage solutions installer. Installing and maintaining digital solutions can be a daunting task for most people, and you need to find professionals who will do it for you. They will also give you some tips and advice that you can use to further enhance the performance of the digital solutions that you are using for your business.

The location also plays a great role in the effectiveness of the digital solutions that you will be using. Regardless of how technically advanced a digital signage solution is, it won’t be as effective as it should be if people can’t see it properly. You need to find places where you can mount monitors, so it can be seen by everyone who are within the area.

The most important factor that should be considered when using digital signage solutions is the content. Always remember that you are using digital solutions because it allows you to show more content and to better interact with your audience. The content of your digital solutions should provide useful content that people may find interesting and informative. Regardless of how much you spent for advertising, and where you installed your digital signage solutions, it won’t be effective without the right content.